Privacy Policy – top64

1 Introduction

top64 ("we", "us", "the Platform") operates the top64 online gaming platform at top64.vu. This Privacy Policy describes how top64 collects, processes, stores, and protects the personal information of players who register and use the platform.

top64 is committed to handling your personal data responsibly and with transparency. This policy is written in plain English so that Filipino players can clearly understand how their information is managed — without needing to interpret legal jargon.

This Privacy Policy applies alongside the top64 Terms & Conditions. If you have any questions after reading this policy, you can reach the top64 support team at the contact details listed in Section 12.

2 Data We Collect

top64 collects the following categories of personal data from players:

top64 only collects personal data that is genuinely needed to operate your account, process transactions, verify your identity, and comply with applicable platform obligations. We do not collect sensitive categories of data such as health records, political opinions, or religious beliefs.

3 How We Collect Your Data

top64 collects personal data through the following means:

• Direct input — information you type into registration forms, KYC submission fields, support chat, or account settings.
• Automated collection — technical data such as your IP address, device identifiers, browser type, and session activity collected automatically when you access the top64 platform.
• Payment processing — transaction data received from Philippine payment providers including GCash, Maya, and local bank transfer services when you make deposits or withdrawals.
• Communications — information you share when contacting top64 customer support via email or live chat.
• Cookies and tracking technologies — session and preference data collected through cookies as described in Section 8.

top64 does not purchase personal data lists from third parties or collect data from your social media accounts without your explicit consent.

4 How We Use Your Data

top64 uses the personal data we collect for the following purposes:

Account Management

To create and maintain your top64 account, verify your identity during registration and KYC, process login authentication including OTP verification, and manage account settings and preferences.

Transaction Processing

To process deposits and withdrawals in Philippine Peso through your verified payment method, maintain accurate transaction records, and handle any payment disputes or queries.

Platform Security and Fraud Prevention

To detect and prevent unauthorised account access, identify suspicious betting patterns, investigate potential fraud, enforce the top64 Terms & Conditions, and protect the integrity of the platform for all players.

Customer Support

To respond to your queries, investigate complaints, and provide assistance related to your account, games, or payment transactions.

Platform Improvement

To analyse aggregated platform usage data — such as which games are most popular and when peak traffic occurs — to improve the top64 experience for Filipino players. This analysis uses aggregated or anonymised data wherever possible.

Marketing Communications

To send you information about top64 promotions, new game releases, and platform updates if you have opted in to receive such communications. You can opt out of marketing emails at any time by contacting support or using the unsubscribe option in any marketing email.

Responsible Gaming

To monitor account activity for indicators of problem gambling behaviour, apply self-exclusion settings you request, and support top64's Responsible Gaming commitments for Filipino players.

5 Sharing Your Data

top64 does not sell, rent, or share your personal data with third parties for their own marketing purposes. Your data may be shared in the following limited circumstances:

Payment Service Providers

top64 shares necessary financial and identity data with Philippine payment processors — including local banking networks, GCash, and Maya — solely to complete deposit and withdrawal transactions you initiate. These providers are contractually bound to process your data only for that purpose.

Identity Verification Services

For KYC purposes, top64 may use third-party identity verification tools to validate the authenticity of documents you submit. These services process your data under strict confidentiality obligations.

Technology and Infrastructure Providers

top64 uses third-party hosting, security, and analytics infrastructure. Providers in this category may process technical data (such as IP addresses and session logs) as part of delivering those services. They do not receive your name, payment details, or account balance information unless it is specifically required for the service they provide.

Legal and Regulatory Requirements

top64 may disclose personal data where required to do so by applicable law, a valid court order, or a lawful request from a relevant government authority. In such cases, top64 will only disclose the minimum data required to comply with the obligation.

Business Transfers

In the event that top64 undergoes a business restructure, merger, or transfer of operations, personal data held by top64 may be transferred as part of that transaction. Players will be notified in advance of any such transfer and any change to how their data is handled.

6 Data Security

top64 takes technical and organisational measures to protect the personal data of Filipino players from unauthorised access, loss, misuse, or disclosure. Key security measures include:

• SSL encryption — all data transmitted between your device and the top64 platform is encrypted in transit using SSL/TLS.
• OTP authentication — sensitive actions including withdrawals and password changes require one-time password verification sent to your registered mobile number.
• Access controls — access to personal data within the top64 organisation is restricted to personnel who require it to perform their specific role, and is subject to internal access logging.
• Encrypted data storage — sensitive account data is stored in encrypted form in top64's backend systems.
• Security monitoring — top64 monitors platform activity for abnormal access patterns and potential intrusion attempts.

While top64 takes these measures seriously, no online system can guarantee absolute security. You also have a responsibility to protect your own account by using a strong, unique password and never sharing your OTP with anyone — including people claiming to represent top64. top64 staff will never ask for your password or OTP.

If you believe your account has been accessed without your permission, contact top64 support immediately.

7 Data Retention

top64 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet our operational and legal obligations. Specific retention considerations include:

• Account registration and identity data is retained for the duration of your account and for a period after closure to support fraud prevention and dispute resolution.
• Transaction records are retained in accordance with applicable financial recordkeeping standards.
• KYC documents are retained for identity verification integrity and anti-money laundering compliance for the required period.
• Support communications are retained to maintain a record of issues raised and resolutions provided.
• Technical logs such as IP access records are retained for a shorter period, typically sufficient for security monitoring purposes.

When data is no longer required for any of these purposes, top64 will securely delete or anonymise it. If you request deletion of your account, top64 will action this in accordance with Section 9, subject to any retention obligations that require specific data to be kept.

8 Cookies and Tracking Technologies

top64 uses cookies and similar technologies to support the functionality of the platform and to understand how players use the site. Cookies are small text files stored on your device when you visit top64.vu.

Types of Cookies We Use

• Essential cookies — required for the platform to function, including maintaining your login session and remembering your language or display preferences. These cannot be disabled without affecting platform functionality.
• Analytical cookies — used to collect aggregated data about how players navigate the site, which pages are visited most, and where errors occur. This helps us improve the platform experience.
• Security cookies — used to support fraud detection and session integrity measures.

top64 does not use cookies to serve targeted advertising from third-party advertising networks. Most browsers allow you to manage cookie preferences through their settings. Disabling certain cookies may affect the functionality of the top64 platform, including your ability to stay logged in.

9 Your Rights Over Your Data

As a top64 player, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data top64 holds about you.
• Right to correction — if any of your personal data is inaccurate or incomplete, you can request that it be corrected. You can update some information directly in your account settings.
• Right to deletion — you can request that top64 delete your personal data. Deletion requests will be processed subject to any legal or regulatory obligations that require us to retain specific data for a defined period.
• Right to restriction — you can ask top64 to limit how your data is processed in certain circumstances, for example if you contest the accuracy of the data held.
• Right to object to marketing — if you have received marketing communications from top64, you can opt out at any time by contacting support or using the unsubscribe link in any marketing email.
• Right to data portability — you may request that top64 provide your personal data in a portable, machine-readable format where technically feasible.

To exercise any of these rights, contact top64 support at the details listed in Section 12. top64 will respond to your request within a reasonable timeframe. In some cases, top64 may need to verify your identity before processing a data request to protect the security of your account.

10 Minors

top64 is strictly an adult gaming platform. Registration and use of the top64 platform is limited to individuals who are 21 years of age or older, in line with Philippine online gaming age requirements.

top64 does not knowingly collect personal data from individuals under the age of 21. If top64 becomes aware that a minor has registered an account or submitted personal data, that account will be suspended immediately and the associated data will be deleted.

If you believe a minor may have accessed the platform using your details or created an account, contact top64 support immediately so the matter can be investigated and resolved.

11 Changes to This Privacy Policy

top64 may update this Privacy Policy from time to time to reflect changes in platform operations, applicable regulations, or industry best practices. When material changes are made, top64 will notify registered players by email or through a notice displayed on the platform.

The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the top64 platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with the updated policy, you should discontinue use of the platform and request account closure.

top64 encourages players to review this Privacy Policy periodically to stay informed about how their data is protected.

12 Contact

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to raise a privacy-related concern, please contact the top64 team:

• Email: support@top64.vu
• Platform: top64.vu

For general platform questions, visit the FAQ page. For information on account terms, visit the Terms & Conditions page. For responsible gaming guidance and self-exclusion tools, visit the Responsible Gaming page.

top64 support is available around the clock and handles privacy and data queries in English.